Nissan Service Advisor Self-Study Program

Challenge:
Ensure Service Advisors are consistent in operations

For dealership service departments, organized processes and strong record keeping are paramount to creating a successful business — and satisfied customers. But most departments are moving so quickly, that the time to properly train a new service advisor is essentially nonexistent. Too often, it’s a “jump in and do your best” situation, or worse, trial and error.

To help the dealerships, Nissan asked us to develop a convenient Service Advisor training program.

Solution:
All-you-can-eat knowledge and serve-yourself certification

Recognizing service advisors are busy, we helped develop a one-stop training binder, the Nissan Service Advisor Self-Study Guide. With it, new-hires learn Nissan’s 10-step service process, how to do their job, and information they need to become certified. The manual also ensures accuracy and consistency in record keeping, and offers helpful customer service techniques.

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