Technical Introduction to Lexus

Challenge:
Introduce a wide-ranging audience to Lexus and its technical systems

Course L005: Technical Introduction to Lexus, is regarded one of the most important training programs in the Lexus Technical Training Department. Our job was to cover everything properly, for everyone, accommodate multiple parties, and make the training efficient and cost-effective.

Oh, and did we mention that it needed to be done quickly?

Solution:
Don't get frustrated, get mod — create a modular program

The L005 course runs five days. Yet we started with about eight days' worth of content. Trying to squeeze all of it into five days would prove frustrating, and would compromise the quality of education. It would also end up tedious for the experienced technicians, and too complicated for the non-technical audiences.

With such a wide audience and so much information to cover — information that changes frequently — we partnered with our client to create a nonlinear, modular PowerPoint solution, supported by print materials.

Start with core, then add more

Working with the Lexus Technical Training Department, the Course Administrator, and a committee of Gatekeepers representing all Lexus Areas, we reviewed existing materials and established the range of topics that might need to be covered in training.

Once we had all of the information, we identified the core training items that all participants needed to learn, from Lexus new-hires to veterans, technical and non. These included items such as the Lexus philosophy, history, and The Lexus Covenant.

From here, it was a case of how to add the remaining training components.

Flex time

After establishing the core training elements, our team grouped the remaining information into logically organized modules. The goal was flexibility, to allow trainers to tailor the course to their audience.

We created a menu for the modules to serve as the gateway for flexibility. If the participants are all experienced service technicians, for example, trainers can skip the basic systems and select modules addressing more complicated technical systems. Or if the training is in the Northeast, they might address cold weather issues that aren't relevant in the Southwest. The flexible design was key to making the training effective and relevant for all audiences in all locations.

Training and evolving made easy

The modular format brought an additional benefit: as information changed or vehicles were added, Lexus could modify the training quickly and cost-effectively, without having to redo everything.

For the Lexus L005: Technical Introduction to Lexus, we teamed with our client to develop and provide:

• Modular PowerPoint presentation to accommodate five days of training for technical and non-technical audiences (approximately 300 slides)
• Technical Handbook (approximately 400 pages)
• 20 self-led participant worksheet activities
• Train-the-Trainer events

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